| Description |
|---|
| Connected Entity | Name | Cardinality | Description |
|---|---|---|---|
| Source Entity |
Customer Task | Activity done by a Customer in context of its duty and for which he/she expresses his/her needs and painpoints. | |
| Target Entity |
Customer Need | [0..*] | A customer’s pain point is the emotion they feel when they think of a specific need, problem, weakness, struggle, or an unfulfilled desire they didn’t find a solution for yet. |
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