| Description | A Customer is a Business Partner who orders and/or uses Products (goods or services) produced by enterprises. A Customer is part of an ecosystem and has the ability to choose between different Products. |
|---|---|
| External references |
MBN - Customer,
OpenGroup - ArchiMate - Business-Actor |
| Super Types |
Business Agent
Business Partner |
| Functional Domain |
Product & Customer ExperienceProduct & Customer Experience domain describes the overall impression Customers have of the company based on their interactions across multiple Touch Points (CX: customer experience) as well as the perception Customers have of the enterprise's Product based on their engagement with the Products (PX: product experience). |
| Dictionary |
Dictionary of SysFEAT concepts |
Composition: ➝ Classification: ➝ Specialization: ➝ Enumerated definition: ➝ Syntax: ➝
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