| Description | A painpoint describes the difficulties encountered by a persona when carrying out a step in the client journey. |
|---|---|
| Super Types |
Measurement Instrument |
| Functional Domain |
Product & Customer ExperienceProduct & Customer Experience domain describes the overall impression Customers have of the company based on their interactions across multiple Touch Points (CX: customer experience) as well as the perception Customers have of the enterprise's Product based on their engagement with the Products (PX: product experience). |
| Dictionary |
Dictionary of SysFEAT concepts |
| Lexical Scope |
Governance Container |
Composition: ➝ Classification: ➝ Specialization: ➝ Enumerated definition: ➝ Syntax: ➝
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