SysFEAT - Systemic Framework for Enterprise Architecture & Transformation

CLASS OF INDIVIDUAL - Pain point

Description

A painpoint describes the difficulties encountered by a persona when carrying out a step in the client journey.

Functional Domain: Product & Customer Experience

Product & Customer Experience domain describes the overall impression Customers have of the company based on their interactions across multiple Touch Points (CX: customer experience) as well as the perception Customers have of the enterprise's Product based on their engagement with the Products (PX: product experience).

Super Types

Measurement Instrument

Dictionary

Dictionary of SysFEAT concepts

Lexical Scope

Governance Container

RELATIONSHIPS

Simple Graph Graph & Inheritance Table

Simple Graph

Composition: ➝ Classification: ➝ Specialization: ➝ Instance Of: --> Enumerated definition: ➝ Syntax: ➝

Graph & Hierarchy

Composition: ➝ Classification: ➝ Specialization: ➝ Instance Of: --> Enumerated definition: ➝ Syntax: ➝

Relationship Table

Relationship	Cardinality	Target Entity	Source Entity	Description
Evaluated Touch Point	[*..0]	Customer Activity	Pain point
Classified by 'Pain Point (Type)'	[1..1]	Pain Point (Type)	Pain point
Hierarchical Member	[*..0]	Building Block	Aggregate Block	A Hierarchical Member is an Aggregate Member that is also a Block Lexical Scope for the Building Block it aggregates: it relates its aggregated block by nesting (see Nesting Relationship).Hierarchical Members are used to build hierarchical structures of Building Blocks, in constrast to Block Members which are used to build network structures of Building Blocks.
Block Member	[*..0]	Building Block	Aggregate Block	A Block Member is an Aggregate Member that aggregates its releated Building Block by reference (see Referencing Relationship).Block Members are used to build network structures of Building Blocks while Hierarchical Members are used to build hierarchical structures of Building Blocks.

SERIALIZATION FORMAT

TEXTUAL SYNTAX RDF

File: 236c347260070a8c.rdf

SEMANTIC TAXONOMY

Sub-Types Super-Types

SUB-TYPES

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CLASS OF INDIVIDUAL - Pain point

RELATIONSHIPS

Simple Graph

Graph & Hierarchy

Relationship Table

SERIALIZATION FORMAT

SEMANTIC TAXONOMY

SUB-TYPES

SUPER-TYPES

CHARTER

Missing Content

Governance

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